Pixelz Logo
contact.
1300 952 931

AI for Ecommerce: Service & Automation.

For online stores in Australia. Stop paying staff to answer “where's my order?”. An AI chatbot answers order, return and stock questions. It uses your live store data.

  • Answers from your real order and courier data
  • Refunds and complaints go to your team
  • Your store, stock and accounts stay in step
Prefer to speak with someone?
Call 1300 952 931

Book a Free AI Assessment.

A free 15-minute chat, plus a 1-page action plan. No obligation.

We'll call you within one business day to book a time.

AI customer service for ecommerce: chatbots and automation

Three jobs the AI takes off your team. These are typical examples, not client results.

01

Order status chatbot on live tracking

1. A customer asks “where’s my order?” at 11pm.

2. The chatbot says it is AI and checks courier tracking.

3. The reply is logged in your help desk.

  • Damaged goods and unhappy customers go to your team.

02

Returns that move themselves

1. A customer asks to return an item.

2. AI checks your policy and consumer law rules.

3. It makes a label and updates stock when it arrives.

  • Every refund waits for your team to approve.

03

Product copy for your whole range

1. You upload a supplier spreadsheet.

2. AI drafts titles, descriptions and alt text in your voice.

3. Drafts wait for review.

  • A team member checks every safety claim before it goes live.

Trusted by
Recognised Australian Brands

Item 1 Item 1 Item 2 Item 3 Item 4 Item 11 Item 4 Item 4 Item 6 Item 8 Item 9 Item 7 Item 10 Item 11 Item 12 Item 13 Item 14 Item 15 Item 16 Item 1 Item 1 Item 2 Item 3 Item 4 Item 11 Item 4 Item 6 Item 7 Item 8 Item 9 Item 10 Item 11 Item 12 Item 13 Item 14 Item 15 Item 16
Item 1 Item 1 Item 2 Item 3 Item 3 Item 4 Item 5 Item 6 Item 8 Item 9 Item 10 Item 4 Item 11 Item 12 Item 13 Item 14 Item 15 Item 16 Item 1 Item 2 Item 2 Item 3 Item 3 Item 4 Item 5 Item 6 Item 8 Item 9 Item 10 Item 4 Item 11 Item 12 Item 13 Item 14 Item 15 Item 16
Item 1 Item 2 Item 3 Item 4 Item 5 Item 6 Item 7 Item 8 Item 9 Item 10 Item 11 Item 12 Item 13 Item 14 Item 15 Item 1 Item 2 Item 3 Item 4 Item 5 Item 6 Item 7 Item 8 Item 9 Item 10 Item 11 Item 12 Item 13 Item 14 Item 15
Item 1 Item 2 Item 3 Item 4 Item 5 Item 6 Item 7 Item 8 Item 9 Item 11 Item 12 Item 13 Item 14 Item 15 Item 1 Item 2 Item 3 Item 4 Item 5 Item 6 Item 7 Item 8 Item 9 Item 11 Item 12 Item 13 Item 14 Item 15
Item 1 Item 2 Item 3 Item 5 Item 6 Item 7 Item 5 Item 8 Item 9 Item 10 Item 12 Item 13 Item 14 Item 15 Item 16 Item 17 Item 18 Item 19 Item 20 Item 21 Item 22 Item 24 Item 25 Item 5 Item 26 Item 27 Item 28 Item 29 Item 30

What AI does for
your store

AI answers order questions. It handles returns. It writes product copy from your data. Your service team only deals with the tricky ones.

Pixelz360 is a digital agency based in Brisbane. We have helped Australian businesses since 2016. We plan, build and support your AI for stores that sell on many channels. A person approves every refund.

Where do online stores lose money?

“Every sale weekend, our service team spends Monday on ‘where’s my order?’ tickets.”

133 hrs

Tickets a lookup could answer.

Example: 2,000 “where’s my order?” tickets a month at 4 minutes each is 133 hours. That is about $5,550 in wages (ABS, 2026). Illustration only.

58%

Customers won't wait.

58% of Australians expect a message reply within five minutes (PwC Australia, 2025).

Overnight

Pre-sale questions wait.

Size and stock questions left overnight are lost sales. Count last month’s. Then multiply by your average order.

What waiting costs: about $5,550 of ticket time each month, and more after Black Friday. AI use by large Australian businesses grew from 9% to 35% in three years (ABS, 2026).

From a free call to going live

Four simple steps. Nothing is paid or built before step 3.

Book or call

Book online or call 1300 952 931. You get a free 15-minute chat about your tickets, store, marketplaces and warehouse.

Get your 1-page plan

We tell you if AI is a good fit. We show where it can save or make you money, roughly how much, and what to do next.

Approve a fixed-price pilot

The pilot covers one job, like order questions. You get a fixed price up front. We agree on the goals first.

Go live

Most pilots go live 2–4 weeks after you say yes. If the pilot misses the goals, you can stop there.
Book a Free AI Assessment

What does your help desk look like with AI answering first?

Weekend tracking questions answered.

Monday after a sale, 8am. Weekend tracking questions were answered from live courier data. Your service lead has 23 damage claims with photos, and 4 refunds above your limit.

Book a Free AI Assessment

We check three numbers before we start, then track them:

• Time to first reply

• Tickets closed without a person

• Days to re

Paid hours go on claims and loyal buyers, not lookups.

Can an AI chatbot talk about refunds?

Yes, within Australian Consumer Law.

Refunds and consumer law

It never plays down your customers' rights on faulty goods. It never guesses delivery dates.

Marketing messages

Cart and win-back messages need consent and an unsubscribe link. That is the Spam Act. Card details never enter the chat.

Your data

We use business-grade AI only. No customer data goes into public AI tools. We log access. We host in Australia where we can. NDA available. Read how we protect client data.

Why retailers trust Pixelz360

Clear rules. Real data only. You own the build.
Book a Free AI Assessment

No made-up answers

It uses live data or says it doesn't know.

Never a fake person

Every chat says it is AI and offers a human.

You own the build

We start with a fixed-price pilot, agreed first.

What to skip for now: a custom product recommender. Clean up your product data first.

Ecommerce AI:
cost and platforms

Book a Free AI Assessment

How much does an AI chatbot for an online store cost?

It starts as a fixed-price pilot. We give you the price after your free assessment. We agree on the goals first. If the pilot misses them, you can stop there. See what it costs.

Will it work with our store platform and ERP?

Usually, yes. Most store platforms, help desks and ERPs have official links. We confirm each one in writing before you pay anything.

Who sets up AI for online stores in Australia?

Pixelz360 does, across Australia. Our team builds it. Then we train your service team. Smaller store? We can scale down.

Book a free AI assessment for your store

Book a Free AI Assessment
Similar businesses:
Blue Diamond
Lets Connect
PixelzConnect

Contact

1300 952 931
popup shape
mobilepopup

What are your requirements?

popup shape
mobilepopup
.

Let’s Create Something Great.

Ready to build a brand that leaves lasting impressions with every customer? Speak with our team of experts and see how our services can best help you make your vision your reality.

.
Don’t forget to

Contact

contact@pixelz360.com.au

Follow us:

Facebook-f Instagram Google

What are your website requirements?

Don’t forget to

Follow us:

Facebook-f Instagram Google

contact@pixelz360.com.au